Classified Ads

(Posted 4 October 2019)

Receptionist & Customer Services Officer

East Island Animal Hospital is a large, progressive vet clinic on Hong Kong Island. We are seeking for Receptionist & Customer Services Officer to join our expanding team.

Your Role

Provide excellent customer services to our clients both in the clinic reception area and by telephone. The successful candidate will have a love of both animals and people and strive to make the public's every interaction with the hospital an enjoyable one.


  • Deliver quality customer service in person
  • Provide all rounded pre-sales and after sales customer service
  • Manage appointments via phone calls and e-mails
  • Handle customer feedback and report to management
  • Handle customer complaints and offer solutions proactively
  • Handle ad-hoc tasks as assigned


  • High Diploma or above
  • Excellent spoken and written English and Chinese (Cantonese and Mandarin a plus)
  • Previous animal experience preferred but not essential
  • Good interpersonal and communication skills
  • Customer-focus with good telephone manner
  • Previous customer service experience preferred
  • Self-motivated, able to work under pressure, good team spirit
  • Basic PC knowledge and good typing skills

The Position

  • 5-day work week that includes weekends
  • 10 days annual leave per year
  • Extensive training providing on-site
  • Salary negotiable depending on experience
  • Working location: Sai Wan Ho, Hong Kong Island
  • Part time and flexible hours will also be considered so would be suitable for candidates with children.

If you are the kind of person who likes to make the veterinary experience for each patient and owner a special one, this could be the job for you. Every little thing we can do to make a pet's experience more enjoyable and the owner more comfortable with our advice, the more likely we are to send our patients home healthy. We promote Fear Free techniques to all our staff and are looking for a caring candidate to join our team.

If you would like to make pets' lives more enjoyable please email your applications in English to