CPD Events

Navigating Complaints: A Roadmap for Veterinary Professionals in Hong Kong

Date : Thursday 18th January 2024

Venue : Huthard Room II & Presidents Room, 3/F South Tower, YMCA, Hong Kong

Time : Registration & Buffet: 7:00pm~8:00pm; Seminar: 8:00pm~10:30pm

Speaker : Ms. Rendy Ng

Early Bird Registration :
(before 11:30pm of 17 Jan 2024)
  • Include Dinner
    • Members : $200
    • Non-Members : $750
    • CPD Hours : 2.5

Extended Registration :
  • Include Dinner
    • Members : $1000
    • Non-Members : $1000
    • CPD Hours : 2.5

Organizer : The Hong Kong Veterinary Association Ltd.

This seminar aims to educate veterinary professionals in Hong Kong on effective client complaint handling and disciplinary processes, emphasizing ethics and professionalism. We will also discuss ways of navigating complaints to ease the stress that comes with the receipt of a complaint. Key takeaways cover the complaint procedures, response protocols, and daily ethics and compliance protection. Join us as we explore strategies to handle client complaints and ways to navigate disciplinary processes.

Speaker's Biography

Ms. Rendy Ng
Hong Kong Qualified Solicitor (Since 2009)
Chief Consultant, ARLU Consultants
Senior Consultant, Yu, Chan & Yeung Solicitors
PIC Member, Medical Council of Hong Kong (2018-2022)
Lay Assessor, Medical Council of Hong Kong (2017- now)
Member, Hong Kong Mental Health Review Tribunal (2023- now)
Panel Member, Appeal Board Panel (Exemption of Regulated Products) (now)
Honorary Legal Counsel, The Zebra Wellness

Rendy specializes in providing tailored legal services for the healthcare industry. Her scope of expertise includes legal risk management and compliance required for medical clinics and groups, and helping medical professionals, veterinarians to defend against disciplinary allegations at VSB and other professional bodies.

Rendy has over 15 years of experience as a lawyer and has practiced law at both Baker McKenzie and Yu, Chan & Yeung Solicitors. Subsequently, she also served as an in-house legal consultant for commercial enterprises, gaining practical business insights. Possessing in-depth understanding of commercial concerns for enterprises and needs of professionalisms, she has acted for both vets and vet clinics ranging from sole proprietors to large vet clinic chains in Hong Kong in the past 5 years.

Rendy holds a Bachelor of Arts from the University of Toronto, an Honors Bachelor of Laws from the University of Birmingham, and a Master of Laws in Corporate and Financial Law from the University of Hong Kong. She is also an Executive MBA graduate from The Chinese University of Hong Kong. Rendy attained the Negotiation for Lawyers Certificate from Harvard University and the Mediation Practice Course from HKU Space. Rendy sits on a number of government appointed committees. She was awarded the Hong Kong Elite and Professional Women Award in 2013 and is the President for Zonta Club of the New Territories II (2022-24).

Hope to see you there.
Howie Wong
HKVA CPD Coordinators

For enquiries please email secretariat@medcom.com.hk